Internet Health Check guide
How to log internet outages (and why timestamps matter)
An outage log turns “my internet keeps dropping” into “six dropouts between Monday and Friday, longest 22 minutes, all between 6–9 PM”. Timestamps matter because they let support correlate your report with their network logs — without them, your ticket is unactionable.
What to record for each outage
Start time, end time, duration, what you observed (offline vs slow), and whether other sites worked. A manual notebook works for a day; for a week you want automatic checks every few seconds.
Don't count “browser closed” as downtime
An honest log marks unmonitored periods (computer asleep, browser closed) separately. Claiming downtime you didn't measure destroys credibility with support.
Review the pattern weekly
Look at hour-of-day and day-of-week groupings: same-time-evening problems point at congestion; random short drops point at wiring or Wi-Fi. Export the log as CSV when you escalate.
Frequently asked questions
How do I log internet outages?
Record start time, end time, duration, and what you observed for each event — or run an automatic monitor that timestamps them for you. Timestamps let support correlate your report with their network logs.
What should I send my ISP?
A dated outage timeline with durations plus measured speed versus your advertised plan.
Free covers live monitoring, speed tests, outage logging, and CSV export. Pro adds the polished Evidence Report, scheduled tests, and long history. Related: ISP evidence · remote work · help center