Privacy

Privacy Policy

Last updated: July 28, 2026.

This policy explains how Internet Health Check handles information in the Chrome extension and this web portal. It is written to match the current system behavior as implemented today.

1. What the extension stores locally

The extension stores its monitoring data in chrome.storage.local inside your browser profile. That local data can include settings, license state, samples, events, health summaries, and related metadata used to power the popup and dashboard.

• Connection status and latency samples
• Event history such as outages, recovery, unstable periods, and IP change events
• Configuration such as check interval, endpoint choice, notifications, theme, badge mode, and retention settings
• Local Pro activation details such as license key, plan, expiry, and device activation identifier
• Optional JSON backup and restore data if you export or import it yourself
• Pro trial status (whether a trial is active and its expiry time), stored in chrome.storage.sync so it persists across your signed-in browser profiles when Chrome sync is enabled

The local monitoring history — connection samples, events, and related charts — is not uploaded to this web portal. Optional product analytics is off by default; see Section 4 below for the exact opt-in event fields.

2. Network requests made by the extension

The extension performs network checks against the configured test endpoint. By default, that may include Google connectivity or Cloudflare. You may configure one custom HTTPS endpoint in Free; Pro adds additional targets.

The extension may also request your public IP address from https://api.ipify.org when the network is available. That value is used for display and diagnostics such as IP change detection.

If you run the speed test, the extension sends download and upload test traffic to Cloudflare speed test endpoints.

If you explicitly enable anonymous product analytics in Settings, the extension may post conversion events to POST /api/conversion-event for trial and purchase milestones. These posts contain only the fields described in Section 4; they do not contain monitoring content, browsing history, page URLs, or email addresses.

3. What the web portal stores

The web portal stores information required for pricing, license management, checkout fulfillment, support, and administration. Depending on your use, that may include:

• Email address entered during checkout (name is no longer collected; display name is derived from the email)
• Selected plan and license status
• License key, activation timestamps, and device activation identifiers submitted during license verification
• Stripe-related identifiers such as checkout session, customer, subscription, and order references
• Support request details, including email, optional license key, subject, and message
• Administrative changes to license records
• Conversion and trial analytics events — see Section 4 for the exact field list

4. Conversion and trial analytics

Product funnel analytics requires an explicit choice: the extension toggle is off by default, and the pricing page asks before it records a page-view event. When enabled, the extension and pricing page post funnel events. A checkout still creates the billing record required to process the purchase, whether or not analytics is enabled. Each stored analytics event contains only these fields:

• type — one of: landing.viewed, pricing.viewed, plan.selected, checkout.started, trial.started, trial.ending_soon, trial.expired, upsell.shown, pro.gate_reached, upsell.cta_clicked, value.core_completed, value.pro_completed, retention.observed, checkout.auto_activated, evidence-report.exported, or session.completed
• source — a coarse label such as "edge-outage-upsell" or "website", identifying where the event originated
• feature — the key of the feature that triggered the paywall, if applicable
• plan — the plan identifier selected, if applicable
• edition — Free, trial, or Pro at the time of an extension event
• browser and extension version — a coarse browser family (Chrome, Edge, other, or website) and the extension version when an extension event is recorded
• timestamp — when the event occurred
• client — a salted, non-reversible SHA-256 hash derived from your IP address and coarse browser type (user-agent string), used only to estimate repeat trials and limit abuse (see below)

These events contain no captured network or monitoring content, no browsing history, no page URLs, no email address, and no raw IP address.

Client hash: The raw IP address is hashed together with a coarse browser type using a server-side salt before storage; the raw IP is never stored. The hash is used only to estimate whether a trial has been claimed before and to limit trial abuse. Because many users may share the same IP address (NAT) and because IP addresses change over time (dynamic IPs), the estimate is imprecise — it can produce both false positives and false negatives. It identifies a network and browser combination, not an individual.

Trial events: If you opt in, the extension records trial.started when you begin a Pro trial and may record the trial-ending milestones in the background. The Pro trial status itself is stored in chrome.storage.sync (see Section 1).

5. Optional uninstall feedback

After uninstalling, the extension may open an optional feedback page. No response is required. If you submit the form, we store only the reason you selected, any text you choose to enter, the coarse browser family, extension version, and submission time. The form does not request an email address, license key, monitoring data, or browsing data. Please do not include sensitive information in free-text feedback.

6. Payments

Payments are processed by Stripe Checkout when Stripe is configured. The portal receives the checkout result and related identifiers needed to create or update a license after a successful webhook event. The current system does not store full payment card details.

If Stripe is not configured in a development environment, the checkout flow can create a local test license without real payment processing.

7. How information is used

Information is used to operate the service, verify licenses, provide paid features, process checkout events, respond to support requests, and administer the system. Conversion and trial events are used to understand the purchase funnel and to limit repeat trial abuse.

8. Sharing and processors

The current system may involve third-party services that process data as part of normal operation, including:

• Stripe for payment checkout and subscription events
• Microsoft Graph for transactional license and support email when configured
• Hosting and infrastructure providers used to run the web portal
• Google connectivity, Cloudflare connectivity, Cloudflare speed test, ipify, and any custom endpoint you configure in the extension

9. Retention

Local browser monitoring data remains under the user's control and follows the retention settings enforced by the extension. Free mode is limited to shorter retention, while Pro may allow longer retention.

Portal-side conversion analytics expire automatically after 180 days by default and submitted uninstall feedback after 180 days (both configurable up to two years). License, support, and order records are retained until removed or replaced by the operator. If the portal is deployed using ephemeral storage, records may also be lost between deployments or cold starts.

10. Security

The system uses bearer-style admin token protection for admin APIs and stores extension data locally in the browser. The conversion event endpoint is rate-limited and isolated from billing records. No system can guarantee absolute security, and you should avoid submitting secrets in support messages unless necessary.

11. Your choices

• You can uninstall the extension or clear browser extension storage to remove local data from your browser profile.
• You can choose whether to start a Pro trial, purchase Pro, or submit support requests.
• You can request deletion or correction of portal-side support or license records by contacting support through the support page.

12. Contact

For privacy or support questions, use the support page available in this portal.