Product guides

Find, explain, and prove connection problems.

Start with Free checks. Move to Pro when you need automatic monitoring, deeper diagnosis, longer history, or evidence for ISP, work, calls, and gaming.

Start with Free Why Pro?

Getting started

Get value from Free tools

Open popup and run first checkStart with live status, latency, dropouts, and a Speed test.Free guide Understand status, latency, and monitoring gapsKnow what the extension can show before changing your network.Free guide Run and compare a Speed testMeasure download, upload, and ping when connection feels slow.Free guide Check whether it is your network or one websiteUse the Free site-versus-network check before restarting everything.Free guide

Diagnose a problem

Find likely cause

Internet appears offlineSeparate a local Wi-Fi issue from a wider ISP outage.Free guide Slow, laggy, or unstable connectionUse live latency, jitter clues, and a clean test to find pattern.Free guide Only one website or service failsAvoid treating a single-site issue as a whole-network outage.Free guide Wi-Fi or router may be unstableTurn dropouts and latency spikes into practical next checks.Free guide Video calls and remote workFind evidence behind dropped calls, VPN slowness, and meeting lag.Pro guide Gaming and streaming lagMeasure the spikes a single speed result cannot explain.Pro guide

Monitor and prove

Build useful evidence

Review outages and uptime historySee when connection failed and recovered instead of relying on memory.Free guide Create an ISP Evidence ReportBring an outage timeline and measured speed evidence to your provider.Pro guide Export history and reportsKeep a copy of the evidence you need.Free guide

Automation and alerts

Let Pro watch for you

Get connection alertsKnow when connection drops or recovers without watching popup.Free guide Schedule automatic Speed testsBuild a trend without remembering to run every test manually.Pro guide Monitor multiple test targetsCheck more than one endpoint when a single target is not enough.Pro guide

Pro and license

Unlock, recover, manage

Choose Pro when evidence or automation mattersFree solves immediate checks. Pro helps prove, automate, and retain recurring problems.Pro guide Activate Pro licenseTurn on a purchased license in the browser profile you use.Pro guide Manage devices and subscriptionRecover a license, revoke old device access, or manage recurring renewal.Pro guide

Settings and privacy

Control your monitor

Choose monitoring endpoints and badgeControl what the extension tests and what toolbar shows.Free guide Privacy and local dataUnderstand what stays in browser and what you can control.Free guide

Troubleshoot

Common problems

It stays on “Checking”

Open any normal website first. Keep popup open for a few seconds. If every website fails, check Wi-Fi, router, or ISP connection.

Speed test fails or looks wrong

Retry with downloads, streaming, VPN, and other devices paused if possible. Test near router or with Ethernet for a cleaner comparison.

One website does not work

Use Is it just me?. If independent services work, problem may be that website, its login, DNS, or browser session.

Need Pro license help

Use license activation guide, or open management link from license email.

Still stuck?

Send support useful details.

Include failed step, screenshot, status, browser, and whether other websites work. Do not send passwords.

Contact support